Frequently Asked Questions
Find quick answers to your questions about our handmade products, customizations, and order process.
What types of products do you offer?
We offer a wide range of personalized handmade products including name plaques, keychains, alphabet resin pieces, floral bowls, jewelry, clocks, dua frames, 3-tier trays, and more.
Can I customize a product with my name or design?
Absolutely! Most of our products can be customized with names, initials, special messages, or your own design preferences.
How do I place an order?
You can place an order directly through our website or contact us via WhatsApp for a more personalized ordering experience.
What is the delivery time?
Delivery usually takes 5–10 business days depending on the product and customization details. We’ll always inform you of the estimated time during checkout.
Do you accept urgent or last-minute orders?
Yes, we try our best to accommodate urgent requests. Please contact us directly on WhatsApp to check availability and confirm delivery.
Can I request a custom design not listed on your website?
Yes! We love working on new ideas. Share your concept with us and we’ll see how we can bring it to life.
What are the payment options?
We accept payments via bank transfer, mobile wallets, and cash on delivery (COD in selected areas).
Do you offer discounts for bulk or event orders?
Yes! We offer special pricing for bulk orders for events, parties, or gifts. Contact us for a custom quote.
How do I take care of my resin products?
Keep resin items away from direct sunlight and sharp objects. Wipe with a soft, dry cloth to maintain their shine.
What is your return or refund policy?
Since our items are customized, we generally don’t accept returns. However, if your product is damaged or incorrect, please contact us within 48 hours of delivery and we’ll resolve it promptly.